Studio Policies

1. Fees. Studio fees must be pre-paid by semester in order to maintain a standing appointment. Invoices can be paid in full or in two instalments. Any unused travel fees will be credited back to the student’s account. Registration fees are non-refundable. Please click here to view complete information about our lesson rates, registration fee, and in-home lesson travel fees.

2. Absences. (i) Regarding student absences, students are guaranteed make-up lesson credits for up to three absences during the 2025-2026 term. After the three guaranteed make-up lesson credits have been used, all additional student absences will be considered missed lessons. Fees related to missed lessons will not be refunded;

2(ii) Additional make-up lessons, if requested by the student, will only be provided at the instructor’s discretion. Make-up lessons must be scheduled no later than January 25th (for 1st semester absences) or June 25th (for 2nd semester absences).

2(i) Regarding all instructor absences, make-up lessons will be provided. In the rare event that the instructor is unable to accommodate a make-up lesson, a refund for that lesson (and related travel fees) will be issued;

3. Schedule changes. A student may request to change their standing appointment out of a need to resolve an unforeseen scheduling conflict. Changes to a schedule are subject to approval of the instructor. Once a change has been confirmed and processed, the studio reserves the right to offer the vacated lesson time to another student at its discretion.

4. Withdrawal from lessons. (1) The studio requires a minimum 4 weeks notice if a student needs to withdraw from lessons. Please note that the 4 weeks notice excludes studio closures (i.e. winter break and spring break).

4(ii) Pre-paid lesson and travel fees, excluding fees related to missed lessons, will be refunded after a cancellation fee has been applied. The cancellation fee is equivalent to four lessons and can be waived if 4 weeks notice has been provided;

4(iii) Once notice has been given, any lessons missed by the student will be ineligible for make-ups and related fees will not be refunded;

5. In-home lessons. (i) Students registered for in-home lessons must be prepared to go online at any time;

5(ii) When a student is under the age of 10, an older family member must be at home while lessons take place. While we care for our students’ general safety and well-being and will conduct lessons with the utmost professionalism, our services are limited to musical instruction. We will not be held responsible for providing additional care beyond the scope of our services in the absence of an adult caregiver;

5(iii) It is important that all members of the household are free of cold- or flu-like symptoms for an in-home lesson to occur. This strict policy is in place in order to protect the health of all in-home students and their family members. If an online lesson is not an option due to logistical reasons or due to the student’s state of health, the lesson, subject to our make-up lesson policy (see #2), will be cancelled and considered a missed lesson.

5(iv) If a student begins to experience any symptoms during a lesson, the lesson will conclude immediately and will be marked as a lesson attended and fulfilled;

5(v) Regarding in-home lesson spaces: students/parents are expected to maintain a clean and tidy learning environment. Please dust and sanitize piano keys regularly, as well other pieces of furniture used for a lesson. Ventilating the space is no longer mandatory (as with wearing masks) but is still recommended.

The studio reserves the right to amend the above policies at any time.

Policies last updated: June 12, 2025.